Service Desk Analyst in Rensselaer, NY at AMRI

Date Posted: 10/30/2018

Job Snapshot

Job Description

Service Desk Analyst I in Rensselaer, NY

AMRI provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.

The Service Desk Analyst is an integral part of the AMRI team, responsible for providing direct and indirect help desk and system administration support to end users.  The IT Support Administrator may also be assigned to project teams in support of company goals and objectives.

Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture.

In this role, you will:

•             Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).

•             Install, configure, and troubleshoot end user software applications.

•             Configure and deploy laptops, desktops, and desktop virtualization appliances.

•             Train end-users on use of hardware or software as needed.

•             Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange.

•             Administer and troubleshoot end user desktop virtualization environment and services.

•             Create and manage Microsoft Exchange mailboxes.

•             Manage backup and restoration of network resources.

•             Configure, deploy, and troubleshoot network printers including the configuration of network print server queues and services.

•             Administer and support telecommunications equipment as required.

•             Manage end user remote access software and services.

•             Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).


Job Requirements

Qualifications 

Education and/or Experience:

Bachelor’s degree or equivalent experience/certification.

CompTIA A Certification

Minimum of two year IT experience in a technology support role


All interested applicants must apply online.  AMRI is an Equal Opportunity Employer, we value diversity and inclusiveness.  Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity are encouraged to apply.


Shift:  Standard 8

Albany Molecular Research, Inc. is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address "jobs@amriglobal.com" to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above-referred email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

AMRI is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above referenced email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.