Manager, Program Management in Burlington, MA at AMRI

Date Posted: 5/29/2020

Job Snapshot

Job Description

Description
AMRI provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. 

The Manager, Program Management, is responsible for providing cross-functional leadership to ensure the success of complex projects at the Burlington facility.  Leading a team of Program Managers, the Manager will identify and mitigate risks, ensure profitability of projects and champion customer satisfaction. The Manager, Program Management, is part of the Burlington Leadership team and is able to effectively manage, lead and develop the Program Management team for success.

Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture. 

Responsibilities

•Directly manage a team of Program Managers, ensuring that project activities, milestones and deliverables are well planned
•Foster good communication and relationships with other departments to fulfill client deliverables on-time; influencing those that are not direct reports
•Utilize Power BI dashboards to monitor project profitability, ensuring target margins are met
•Ensure Planisware, used to create Gantt timelines, risk registers and issue logs for client projects, is up-to-date and correct. Utilize the system to assess Portfolio metrics, such as on time delivery
•Work with departmental leads to ensure optimal capacity and project planning, implementing systems-based project management processes where appropriate
•Spend time with on-site visitors and participate in meetings with potential and current clients
•Assign new contracts and/or customers to team members, maintaining workload schedules and projections
•Manage customer projects where required, ensuring a consistent approach through utilization of approved templates and process flows
•Coach the PM team in addition to other groups as appropriate to build talent across the department/site
•Identify and correct issues that hinder the function and success of the Program Managers and their projects; proactively seek out and recommend process improvements
•Work with departmental leaders to advance areas which are highlighted for process improvements
•Ensure timely escalation of potential issues and proposed solutions to line manager and Burlington Site Head as appropriate
•Develop site project forecasts
•Direct and establish the departmental objectives of the Program Management team for AMRI Burlington
•Work as a customer advocate, balancing the needs of the customer with those of the business, as well as ensuring regular and open communications with the customer
•Contribute to Net Promoter Score (customer satisfaction) survey process for Drug Product division and drive improvements in this metric
Qualifications
•Bachelor’s Degree required; advanced degree preferred. Education background focusing on Bioscience highly desired
•5 years of experience in Project or Program Management with experience leading a team
•Experience in the Pharmaceutical/Biotechnology or Scientific field with experience leading relevant projects
•Comprehensive understanding of Windows-based Microsoft Office applications such as Excel and Project 

All interested applicants must apply online. AMRI is an Equal Opportunity Employer, we value diversity and inclusiveness. Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity are encouraged to apply.
Albany Molecular Research, Inc. is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000. Please note: The above-referred email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Job: Operations
Primary Location: US-MA-Burlington
Other Locations:
Organization: AMRI Burlington
Schedule: Full-time
Job Posting: May 12, 2020, 7:17:59 AM
Shift Type: Standard 8

AMRI is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above referenced email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.