IT Systems Support in Glasgow at AMRI

Date Posted: 9/24/2019

Job Snapshot

Job Description

IT Systems Support Analyst in GLASGOW, UK

 

Albany Molecular Research Inc. provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.


We have an exciting opportunity to join our team here in Glasgow in the role of IT Systems Support.  As part of your role, as well as providing onsite support, you will provide AMRI service desk support as part of the Global IT team.  You may also be assigned to global project teams in support of company goals and objectives.


We are looking for an experienced and driven individual, with a ‘can-do’ attitude who has experience of providing direct and indirect help desk and system administration support to end users. 


MAJOR DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).

  • Install, configure, and troubleshoot end user software applications.

  • Configure and deploy laptops, desktops, and desktop virtualization appliances.

  • Train end-users on use of hardware or software as needed.

  • Assist in onsite support for installation, maintenance, and repair of Scientific systems and software

  •  Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange

  • Administer and troubleshoot end user desktop virtualization environment and services.

  • Create and manage Microsoft Exchange mailboxes.

  • Manage backup and restoration of network resources.

  • Configure, deploy, and troubleshoot network printers including the configuration of network print server queues and services

  • Administer and support telecommunications equipment as required

  • Manage end user remote access software and services

  • Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).

  • Participate in on call rotation in support of global IT operations and services.

  • Participate in global phone call service centre

  • Understand IT security and regulatory policies and adhere to these policies while providing support.

  • Exhibit safety awareness and safe work practices.

  • Keep up to date on current technologies applicable to the work environment using available resources

  • Participate in global projects in support of information technology goals and objectives.

Job Requirements

  • Educated to Degree level, or equivalent experience/certification
  • CompTIA A Certification

  • Previous IT experience in a technology support role, preferably in a remote/multi-site capacity

  • Excellent interpersonal and customer service skills with the ability to collaborate well with others

  • Knowledge of ITIL best practices

  • Knowledge of Microsoft Systems Administration, including Microsoft Exchange and SharePoint

  • Knowledge of Virtual Desktop Infrastructure environments

  • Knowledge of data backup and recovery systems/applications

  • ERP system experience would be advantageous

  • Experience in telephone system administration

  • An understanding of CSV and data integrity would be advantageous



Shift:  

Albany Molecular Research, Inc. is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address "jobs@amriglobal.com" to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above-referred email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

AMRI is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above referenced email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.