This site uses cookies. To find out more, see our Cookies Policy

Intern, IT Support Administrator in Albany, NY at AMRI

Date Posted: 6/5/2019

Job Snapshot

Job Description

Intern, IT Support Administrator in Albany, NY
AMRI provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.


Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture.



In this role, you will:
• Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).
• Install, configure, and troubleshoot end user software applications.
• Configure and deploy laptops, desktops, and desktop virtualization appliances.
• Train end-users on use of hardware or software as needed.
• Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange.
• Administer and troubleshoot end user desktop virtualization environment and services.
• Create and manage Microsoft Exchange mailboxes.
• Manage backup and restoration of network resources.
• Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).
• Participate in on call rotation in support of global IT operations and services.
• Understand IT security and regulatory policies and adhere to these policies while providing support.
• Keep up to date on current technologies applicable to the work environment using available resources.
• Participate in projects in support of information technology goals and objectives.

Job Requirements

Qualifications and background to be successful in this role:
Preferred

• Associates Degree or equivalent experience/certification.
• CompTIA A Certification
• Minimum of one year IT experience in a technology support role
• Excellent interpersonal skills with the ability to collaborate well with others
• Knowledge of Help Desk systems and best practices
• Knowledge of Microsoft Systems Administration, including Microsoft Exchange and SharePoint
• Knowledge of Virtual Desktop Infrastructure environments
• Knowledge of data backup and recovery systems/applications
• ERP system experience a plus
• Experience in telephone system administration a plus
• Lenovo system certification is a plus

All interested applicants must apply online.  AMRI is an Equal Opportunity Employer, we value diversity and inclusiveness.  Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity are encouraged to apply.


Shift:  Standard 8

Albany Molecular Research, Inc. is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address "jobs@amriglobal.com" to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above-referred email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

AMRI is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above referenced email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.