Service Desk Analyst I in Albuquerque, NM at AMRI

Date Posted: 3/19/2020

Job Snapshot

Job Description

Description

Service Desk Analyst I

Albany Molecular Research Inc. provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. 

Summary:

The Service Desk Analyst I is responsible for providing direct and indirect help desk and system administration support to end users.  The IT Support Administrator may also be assigned to project teams in support of company goals and objectives.  Essential Duties and Responsibilities:
  • Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).
  • Install, configure, and troubleshoot end user software applications.
  • Configure and deploy laptops, desktops, and desktop virtualization appliances.
  • Train end-users on use of hardware or software as needed.
  • Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange.
  • Administer and troubleshoot end user desktop virtualization environment and services.
  • Create and manage Microsoft Exchange mailboxes.
  • Manage backup and restoration of network resources.
  • Configure, deploy, and troubleshoot network printers including the configuration of network print server queues and services.
  • Administer and support telecommunications equipment as required.
  • Manage end user remote access software and services.
  • Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).
  • Participate in on call rotation in support of global IT operations and services.
  • Participate in global phone call service center.
  • Understand IT security and regulatory policies and adhere to these policies while providing support.
  • Exhibit safety awareness and safe work practices.
  • Keep up to date on current technologies applicable to the work environment using available resources.
  • Participate in projects in support of information technology goals and objectives.

Supervisory Responsibilities:  

This job has no supervisory responsibilities.


Qualifications

Education and/or Experience:

Associates Degree or equivalent experience/certification.

CompTIA A Certification

Minimum of two year IT experience in a technology support role

 Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.  Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Computer Skills: To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Manufacturing software; Spreadsheet software and Word Processing software. Other Skills and Abilities:
  • Excellent interpersonal skills with the ability to collaborate well with others
  • Knowledge of ITIL best practices a plus
  • Knowledge of Microsoft Systems Administration, including Microsoft Exchange and SharePoint
  • Knowledge of Virtual Desktop Infrastructure environments
  • Knowledge of data backup and recovery systems/applications
  • ERP system experience a plus
  • Experience in telephone system administration a plus
  • Lenovo system certification is a plus


Albany Molecular Research, Inc. is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000. Please note: The above-referred email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Job: Information Technology
Primary Location: US-NM-Albuquerque
Other Locations:
Organization: AMRI Albuquerque
Schedule: Full-time
Job Posting: Feb 19, 2020, 11:42:08 AM
Shift Type: Standard 8

AMRI is committed to providing equal opportunity to all job seekers including qualified individuals with disabilities. If you have any difficulty using our online application system due to a disability or believe you need a reasonable accommodation to search for a job opening or submit an application, you may use the alternative email address jobs@amriglobal.com to contact us about your interest in employment or you may call us at 518.512.2000.

Please note: The above referenced email address and telephone number are dedicated communication lines designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.